Privacy Policy

1. Introduction

Fortehouse Uniforms ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at fortehouseuniforms.co.ke or make a purchase from our online store.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping address.
• Order Information: Products purchased, order history, payment confirmation details (we do not store full payment card numbers).
• Account Information: Login credentials if you create an account with us.
• Technical Data: IP address, browser type, device information, and browsing behavior on our site.
• Communication Data: Records of your correspondence with us via email, WhatsApp, phone, or contact forms.

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfill your orders, including delivery and returns.
• To communicate with you about your order status, promotions, and updates.
• To provide customer support and respond to inquiries.
• To improve our website, products, and services.
• To send marketing communications (only with your consent).
• To comply with legal obligations and prevent fraud.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with trusted third-party service providers who assist us with payment processing, order fulfillment, delivery, and website hosting. These providers are contractually bound to protect your data and use it only for the services they provide to us.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under Kenyan data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal obligations.
• Object to or restrict certain processing activities.
• Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at info@fortehouseuniforms.co.ke.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Fortehouse Uniforms
Crystal Center, Shop A7, Thindigua, Kiambu Road
Nairobi, Kenya
Email: info@fortehouseuniforms.co.ke
Phone: +254 762 578744